Legal & Regulatory Framework

Last Updated: 6 July 2026

1. Data Controller Identification

The data controller responsible for processing personal data through this website is StrataRelayWorks, operating from 46004, Carrer de Colon 22, Valencia, Spain. For all data protection inquiries, you may contact our designated data protection officer at [email protected].

2. Scope of Data Collection

We collect and process the following categories of personal data when you interact with our services:

• Identity Data: Full name, professional title, and organization affiliation provided through contact forms or project onboarding.
• Contact Data: Email address, telephone number, and physical mailing address provided for project communication and invoicing purposes.
• Technical Data: IP address, browser type and version, operating system, device identifiers, and access timestamps automatically collected through standard web server logging.
• Usage Data: Page visit duration, navigation patterns, and interaction events collected through analytics tools to optimize site performance and user experience.
• Financial Data: Billing address and payment transaction references necessary for invoicing and financial compliance. Full payment card details are processed exclusively through our PCI-DSS compliant payment processor and are never stored on our servers.

3. Legal Basis for Processing

We process personal data under the following legal bases as defined in Article 6 of the EU General Data Protection Regulation (GDPR):

• Consent (Article 6(1)(a)): Where you have explicitly opted in to receive marketing communications or participate in analytics tracking.
• Contractual Necessity (Article 6(1)(b)): Where data processing is necessary for the performance of a contract to which you are a party, or to take pre-contractual steps at your request.
• Legitimate Interest (Article 6(1)(f)): Where processing is necessary for our legitimate interests in maintaining website security, improving service quality, and preventing fraud, provided such interests are not overridden by your fundamental rights.
• Legal Obligation (Article 6(1)(c)): Where we are required to retain data to comply with applicable legal or regulatory obligations, including Spanish tax law and EU financial regulations.

4. Data Retention Periods

Personal data is retained only for as long as necessary to fulfill the purposes for which it was collected:

• Contact form submissions: Retained for 24 months from the date of submission, after which they are permanently deleted from active systems and backup archives.
• Project-related data: Retained for the duration of the active engagement plus 60 months to comply with Spanish commercial record-keeping obligations under the Código de Comercio.
• Technical logs: Automatically purged after 12 months from the date of creation.
• Marketing consent records: Retained indefinitely until consent is withdrawn, as required for demonstrating compliance under Article 7(1) GDPR.

5. Data Subject Rights

Under the GDPR and applicable Spanish data protection law (Ley Orgánica 3/2018, LOPDGDD), you exercise the following rights:

• Right of Access (Article 15): Request a copy of all personal data we hold about you.
• Right to Rectification (Article 16): Request correction of inaccurate or incomplete personal data.
• Right to Erasure (Article 17): Request deletion of your personal data where there is no compelling legal ground for continued processing.
• Right to Restrict Processing (Article 18): Request limitation of processing in specific circumstances.
• Right to Data Portability (Article 20): Receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object (Article 21): Object to processing based on legitimate interests, including direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, contact us at [email protected]. We will respond to all verified requests within 30 calendar days as required by Article 12(3) GDPR.

6. International Data Transfers

All personal data is processed within the European Economic Area (EEA). Where data processing involves transfers outside the EEA, we ensure adequate protection through Standard Contractual Clauses (SCCs) approved by the European Commission, or where the recipient country has received an adequacy decision under Article 45 GDPR.

7. Data Security Measures

We implement appropriate technical and organizational measures to protect personal data, including encryption in transit (TLS 1.3), encryption at rest (AES-256), access controls with principle of least privilege, regular security audits, and employee training on data protection obligations.

8. Supervisory Authority

You have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos — AEPD) if you believe your data protection rights have been infringed. The AEPD can be reached at www.aepd.es or at C/ Jorge Juan, 6, 28001 Madrid, Spain.

Last Updated: 6 July 2026

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They serve technical functions essential to website operation and, where consent is provided, analytical purposes that help us understand how visitors interact with our site.

2. Categories of Cookies Deployed

• Strictly Necessary Cookies: Required for core website functionality including session management, security tokens, and preference storage. These cookies cannot be disabled without impairing site operation. They are set based on our legitimate interest in providing a functional service and do not require consent under Article 11 of the LOPDGDD.
• Analytics Cookies (Optional): Collect anonymized data about page views, navigation patterns, and interaction events. This data helps us identify performance bottlenecks and optimize content architecture. Analytics cookies are only activated upon your explicit consent.
• Preference Cookies (Optional): Remember your display preferences such as language settings and interface customizations to provide a personalized experience on subsequent visits. These are set only with your consent.

3. Cookie Consent Management

Upon your first visit, a consent banner is displayed allowing you to accept or decline optional cookies. Your choice is recorded in localStorage and respected for future sessions. You may change your cookie preferences at any time by clearing your browser storage or revisiting this policy page. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

4. Third-Party Cookies

This website does not deploy third-party tracking cookies, advertising pixels, or cross-site tracking mechanisms. All analytics data is collected and processed exclusively within our infrastructure. No personal data is shared with third-party analytics providers without your explicit prior consent.

5. Browser Cookie Controls

You may configure your browser to block or delete cookies. Most browsers allow you to set cookie preferences through their settings menu. Blocking strictly necessary cookies may impair website functionality. For detailed instructions, consult your browser's help documentation.

Last Updated: 6 July 2026

1. General Refund Framework

StrataRelayWorks delivers bespoke professional services with project-based pricing. All refund requests are evaluated on a case-by-case basis according to the project milestones completed at the time of the request. Our refund framework operates in alignment with Spanish consumer protection law (Real Decreto Legislativo 1/2007) and EU Directive 2011/83/EU on consumer rights.

2. Pre-Contract Cancellation

If you cancel a project before any work has commenced, you are entitled to a full refund of any advance payments made within 14 calendar days of the cancellation request, in accordance with your statutory right of withdrawal under Article 103(b) of the Real Decreto Legislativo 1/2007, which may apply to bespoke services at our discretion.

3. Mid-Project Cancellation

Where a project is cancelled after work has commenced, refund calculations are based on:

• The percentage of project milestones completed and delivered, as documented in the signed project agreement.
• Materials, licenses, or third-party services procured specifically for the project, which are non-refundable.
• A reasonable administrative fee of up to 10% of the total project value to cover project management and resource allocation costs already incurred.

4. Deliverable Disputes

If delivered work does not materially conform to the specifications agreed in the project scope document, you must notify us in writing within 14 calendar days of delivery. We will assess the dispute within 10 business days and either remediate the identified deficiencies at no additional cost or negotiate a fair partial refund proportional to the deviation from agreed specifications.

5. Refund Processing

Approved refunds are processed within 14 business days of the refund decision using the same payment method as the original transaction. You will receive written confirmation of the refund amount, the processing timeline, and the refund reference number.

6. Non-Refundable Items

The following are non-refundable: third-party software licenses procured on your behalf, domain registration fees, hosting setup costs, and work completed and accepted through signed milestone approvals.

Last Updated: 6 July 2026

1. Acceptance of Terms

By accessing this website, submitting an inquiry, or engaging StrataRelayWorks for professional services, you agree to be bound by these Terms of Service. These terms constitute a legally binding agreement between you (or your organization) and StrataRelayWorks, registered at 46004, Carrer de Colon 22, Valencia, Spain. If you do not agree with any provision of these terms, you must discontinue use of our services immediately.

2. Service Scope and Engagement

All services provided by StrataRelayWorks are delivered as described in individual project agreements executed between the parties. These Terms of Service govern the general relationship; specific project terms, deliverables, timelines, and pricing are defined in the applicable Statement of Work (SOW) or Project Agreement. In the event of conflict between these general terms and a specific project agreement, the project agreement shall prevail.

3. Intellectual Property

Upon full payment of all outstanding invoices, StrataRelayWorks grants you a perpetual, non-exclusive, worldwide license to use all custom deliverables produced specifically for your project. StrataRelayWorks retains ownership of all proprietary tools, frameworks, methodologies, and pre-existing intellectual property used in the delivery of services. You may not sublicense, redistribute, or resell any deliverables without prior written consent.

4. Payment Terms

All invoices are payable within 15 calendar days of the invoice date unless otherwise specified in the project agreement. Late payments accrue interest at a rate of the European Central Bank base rate plus 8 percentage points, in accordance with EU Directive 2011/7/EU on late payments in commercial transactions. StrataRelayWorks reserves the right to suspend work on any project where payment is overdue by more than 10 calendar days.

5. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information exchanged during the course of the engagement. This obligation survives termination of the relationship for a period of 36 months. Confidential information includes but is not limited to: business strategies, technical architectures, customer data, pricing structures, and unreleased product information.

6. Limitation of Liability

To the maximum extent permitted by applicable law, StrataRelayWorks shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the use of our services. Our total aggregate liability under any project agreement shall not exceed the total fees paid by you for the specific services giving rise to the claim. Nothing in these terms excludes liability for fraud, gross negligence, or any liability that cannot be excluded under applicable law.

7. Force Majeure

Neither party shall be liable for any delay or failure to perform resulting from causes beyond reasonable control, including but not limited to: natural disasters, pandemic, war, terrorism, government actions, power outages, internet infrastructure failures, or cyberattacks. The affected party must notify the other party within 48 hours of the force majeure event and use reasonable efforts to mitigate its impact.

8. Termination

Either party may terminate a project agreement with 30 calendar days written notice. StrataRelayWorks may terminate immediately upon written notice if you: (a) breach any material term and fail to remedy within 14 calendar days of written notice; (b) become insolvent or enter into bankruptcy proceedings; or (c) engage in conduct that poses a security risk to StrataRelayWorks infrastructure or other clients.

9. Governing Law and Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of the Kingdom of Spain and, where applicable, the European Union. Any disputes arising from or relating to these terms shall be submitted to the exclusive jurisdiction of the courts of Valencia, Spain, without prejudice to your statutory rights under EU consumer protection directives.

10. Dispute Resolution

Before initiating formal legal proceedings, both parties agree to attempt resolution through good-faith negotiation for a period of 30 calendar days. If negotiation fails, disputes may be submitted to the European Commission's Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr, without limiting your right to seek judicial remedies.